Crownpeak (Retired)

G2 Search Purge and Re-Crawl

Step 1: Locate the collection name for the collection you wish to purge and re-crawl

There are several ways to locate the collection name:

1. Goto the search page and monitor network activity through your browsers developer tools. There will be a request to the domain which will contain the collection name in the url (ie.<colleciton-name>/select?q=*...


2. Use your browser's developer tools to search for ".collection." If the site is using the Crownpeak JavaScript library, there will be a call to CrownPeakSearch.collection("<collection-name>") to set the collection name. The parameter passed to this method call will be the collection name.


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Step 2: Verify the collection is not a Real Time Indexing collection

We do not want to purge collections that are populated via Real Time Indexing (RTI). Purging a collection populated via RTI would mean that you would have to re-publish every all site assets from the CMS in order to re-populate the G2 Search collection. This is an expensive task and should be avoided. To verify that we are not purging a RTI collection:

1. Log into the CMS
2. Navigate to the publishing package used by the site (ie. Settings > Publishing > Packages)
3. If the collection identified in step 1 can be found under the "Search G2 Servers" dropdown, then the collection is most likely being populated via RTI. 


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You can also verify by issuing the following query in your browser:<collection-name>/select/?q=* (ex.*). Generally, if a collection is populated via RTI, it will have an asset id for the id node in the results. With a crawled collection, the id node would contain the source url instead.


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Step 3*: Purge the Collection

1. Launch the ACB Tool
2. Select Post /collections/{collection}/purge from the "Address" dropdown
3. Replace {collection} with the collection name found in Step 1. 
4. Click Send


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Step 4: Verify that the collection has been purged. 

You can either run a search from the website and verify that no items are being returned or issue the following query (make sure to replace <collection-name> with the collection name found in step 1).<collection-name>/select/?q=*

Step 5*: Issue a Crawl

1. Using the ACB Tool, select Post /collections/{collection}/crawl from the "Address" dropdown


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2. Replace {colleciton} in the "Address" with the collection name found in step 1. 
3. Click Send

Step 6: When the crawl finishes verify that results are being returned from the site's search results page. 
*Note that the ACB tool is an internal Crownpeak tool. Please submit a ticket to support if you need help running through steps 3 and 5.
Labels (1)

Where I can find this ACB tool? I do not see this in the recent Crownpeak V3. 

Hi Amitabh,


The ACB tool is an internal Crownpeak tool. Please submit a new support case if you need help with this.





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