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Case Portal Guide

Case Portal Guide
Steps and best practices for support case submissions.
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TeresaChavez

Managing and creating Support cases

by TeresaChavez on ‎04-13-2021 10:06 AM
Labels:
  • Support Case
0 Comments 1013 Views
  • AriWeissman
  • TeresaChavez
  • ProductTeam
  • MarinK
Contributors
0 Comments
1013 Views
JoshBritton

Video Demo: Adding A Support Case

by JoshBritton on ‎06-11-2019 10:14 AM
Labels:
  • Support Case
0 Comments 608 Views
  • JoshBritton
  • CP_Product
Contributors
0 Comments
608 Views
ArisRamos

Understanding Case Priority

by ArisRamos on ‎06-03-2019 01:31 PM
Labels:
  • Priority
  • Support Case
0 Comments 479 Views
  • ArisRamos
  • ChrisPackard
  • MarinK
Contributors
0 Comments
479 Views
RandySoulis

Understanding Resolved and Closed Cases

by Crownpeak Employee RandySoulis on ‎04-22-2019 03:33 PM
Labels:
  • Support Case
0 Comments 370 Views
  • RandySoulis
Contributors
0 Comments
370 Views
Labels
  • Priority 1
  • Support Case 4
Crownpeak and Illumino logos

Getting Started on Your Digital Accessibility Journey

With over 20% of the world’s population living with some form of disability, most organizations understand WHY digital accessibility is a business imperative, but companies are still struggling with HOW to address this issue.

Crownpeak’s Director of DQM Solutions Engineering and Enablement, Kathryn Putt, and ilumino’s co-founder and VP of Customer Success, Jenna Reardon, will cover:

  • + The importance of automated and manual testing
  • + When and how to start running automated and manual testing
  • + Evaluating third party accessibility service providers and tools
  • + Developing an effective and scalable remediation process
  • Watch On DemandOpens in a new window

DXM

  • DXM ForumOpens in a new window
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  • Getting StartedOpens in a new window
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FirstSpirit

  • Knowledge BaseOpens in a new window
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DQM

  • DQM ForumOpens in a new window
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  • DQM System StatusOpens in a new window
  • Getting StartedOpens in a new window
  • DQM Checkpoint LibraryOpens in a new window
  • Finding and Fixing IssuesOpens in a new window
  • Page Checker PluginOpens in a new window
  • Tracking Team Progress Opens in a new window
  • Admin ToolsOpens in a new window
  • IntegrationsOpens in a new window
  • Auto-FixOpens in a new window

DG

  • DG ForumOpens in a new window
  • DG Product UpdatesOpens in a new window
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  • Universal Consent Platform (UCP)Opens in a new window
  • TagControlOpens in a new window
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  • Ad NoticeOpens in a new window

Resources

  • My Case PortalOpens in a new window
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  • In Other NewsOpens in a new window
  • Success SessionsOpens in a new window
  • AnnouncementsOpens in a new window
  • Community HelpOpens in a new window
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