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Crop Image Button Missing in ContentCreator Using New Omnichannel Manager 3.0

Hello everyone,

I am currently tackling a problem concerning the new OCM 3.0. In the past, one could use the following html structure to let FirstSpirit add a button to manually crop the image (as described here😞

<div data-preview-id="BASE64-ENCODED-PREVIEW-ID">
    <picture>
        <img data-tpp-context-image-resolutions="original" src="URL-OF-IMAGE" alt="ALT-TEXT">
    </picture>
</div>


With the new OCM 3.0, this approach does not work. Instead, one has to use a gid with a locale for it (example from official documentation😞

<div data-preview-id="8326527a-60ff-49a0-bc66-91671d660249.de_DE">...</div>


However, this approach does not work for me. All other functionalities like inline edit do work, so it does not seem like a general problem with using the new OCM.

I have tried several different GIDs (also one like {sectionPreviewId}/{editorName}), but with no different result.

Does somebody know what I could try? Is that a bug?

Best regards,
Eduard

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repositarian
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This question was duplicated multiple times accidentally when the system was not working properly. The question was answered with ticket https://support.crownpeak.com/hc/de/requests/152477 and can be closed/deleted.

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