April 7th @ 1:05pm MT - Updated April 10th @4:00 pm MT
Reports of Outage
Crownpeak is currently experiencing an issue with DNS that has resulted in the primary DNS entries for AWS being overwritten with default DNS server entries for Network Solutions DNS servers. This issue has been corrected; however it will take some time for the corrected entries to be fully propagated. Due to this issue, you may have not been able to access the CMS as well as issues with SearchG2 queries. Non-production websites using 401 auth would also be impacted. We have also identified that any sites point to our redirect service using redirect.crownpeak.net may have also been impacted. Using IPs or using a cname of redirect.crownpeak.com would not have been impacted.
As of 3:00 pm MT on April 10th, we are seeing DNS has fully propagated. We do not expect users to experience any more issues accessing the applications noted.
