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[netkitchen]

Hi All;

First time working with Evidon, and am having troubles getting the window.evidon.notice.country value. I keep getting error message of window.evidon.notice undefined. The scripts from evidon that are loaded are:

country.js

settings.js

snthemes.js

evidon-sitenotice-tag.js

What am I missing? Have tried moving the call (var eCountry = window.evidon.notice.country;) to get that value to various spots in the provided evidon script but no luck. Any help (or example) appreciated.

Thanks

[jsakurai]

Hello @netkitchen  thank you for the question.  Generally when window.evidon.notice or in this case window.evidon.notice.country returns as "undefined" it means that the UCP script is not implemented on the page. From the sounds of it you are seeing some of the evidon scripts being loaded though.  Because this issue seems to be specific to your account and not a general question can you please open up a support case here: https://community.crownpeak.com/t5/forums/postpage/board-id/@support

Please provide specifics such as the URL you are noticing this on and the account you are working in and we can begin troubleshooting.

Thanks,

James Sakurai

[netkitchen]

Thanks James! I appreciate your quick reply. Tried opening a support ticket and I get:

+++++++++++++++++++

You do not have sufficient privileges for this resource or its parent to perform this action.

If you need access to the Case Portal, contact us to make a request or touch base with your Customer Success Manager.
Or click your browser's Back button to continue.

+++++++++++++++++++

I  will contact our team to try and get privileges, but if there is anything else you can provide that may expedite a solution, it sure would be appreciated! Here is the page URL:

https://wwwstage.insideview.com/project/report-forrester-wave-b2b-data-providers-2021/

WP 5.8, Divi theme, project page. Evidon script set to load in header of that page.

Tom

[jsakurai]

Hello @netkitchen  apologies for the inconvenience.  I have added case portal access for your user and you should now be able to create a ticket.  Please let me know if you continue having issues.

Thanks,

James Sakurai