jaschroeder
New Creator

Help with setup of Trackermap, TagControl, and Tag Auditor

Hi, We have been working with Hatea Paoa, Regional Sales Director for Crownpeak to setup these tools for a Proof of Concept (POC).  However, most of the folks we asked to be setup are unable to get access to the tools.  We are hoping we can talk or get on a call with a Crownpeak technical person that can complete the setup for us.  We only have a limited amount of time for the POC.  Thanks you, Joe

 

3 Replies
BeverlyDunn
Crownpeak Employee
Crownpeak Employee

Re: Help with setup of Trackermap, TagControl, and Tag Auditor

Thanks for posting your question, Joe.  We are on it --- expect to hear back from a member of the Crownpeak team shortly.

~Beverly Dunn

 

Beverly Dunn
Sr. Director - Customer Success

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jaschroeder
New Creator

Re: Help with setup of Trackermap, TagControl, and Tag Auditor

Hi Beverly, I believe the issue was that we used a special email address to setup employees and Crownpeak was looking for the personal email address.  I was able to setup or reactivate the users and I believe we all have access now.

jsakurai
Crownpeak Employee
Crownpeak Employee

Re: Help with setup of Trackermap, TagControl, and Tag Auditor

Hello @jaschroeder,

Im glad to hear you were able to get your users access.  Is there anything else we can help you with?

Thanks,

James Sakurai

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James Sakurai
Product Support Specialist

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