Berry-Good-SEO
New Creator

Webform Integration Not Working

The form works; but if we add an email to the actions, it breaks the form. The user can't access the next page and our team isn't notified of a formfill.

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4 Replies
Peter_Jodeleit
Crownpeak employee

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joecill44
New Creator

I'm also encountering this issue where the webform integration isn't working properly. The form itself works, but as soon as we add an email action, it breaks. Users can't proceed to the next page, and our team doesn't receive notifications of form submissions. Moreover, if you want to download CapCut mod apk then visit this website https://capcutproapk.org/. Any insights or solutions to resolve this would be greatly appreciated.

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Hi @joecill44 and @Berry-Good-SEO,

are you sure it is the E-Mail action and not maybe the E-Mail validation on an input field of the user?

I will drop you a DM to check if we are may working for the same customer, because i currently fixed a similar issue in a custom E-Mail field validation implementation. 😉

Greetings
Sandro

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hussyjake1122
New Creator

The issue you're experiencing with your angelcityinsider.com webform integration, where adding an email action breaks the form and prevents users from accessing the next page, can stem from several common causes. First, ensure that the email addresses used in the actions are correctly formatted and valid, as improper formatting can lead to issues with email delivery. Additionally, if your webform is hosted on a shared server, the email may not be sent properly due to server settings, especially if the originating email address does not match the server's hostname. This can result in emails being flagged as spam. Another potential cause could be JavaScript or plugin conflicts; if JavaScript is disabled or blocked by browser extensions, it may interfere with the form's functionality. It’s also essential to review the form's action settings to ensure that adding an email action does not conflict with the form's redirection upon submission. Implementing error logging can help capture any issues occurring during the submission process, providing insights into whether the problem lies with the email action or elsewhere.
To troubleshoot effectively, start by testing the form with different email addresses, including those from various domains like Gmail or Yahoo, to see if the issue persists. Temporarily disabling other actions in the form can help isolate the problem and determine if the email action is the sole cause. Checking server logs for error messages related to form submissions can also provide valuable information. Finally, ensure that all relevant modules or plugins are up to date, as bugs in older versions can lead to unexpected behavior. By following these steps and considering the outlined common issues, you should be able to identify and resolve the problems with your webform integration. 

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