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One of our markets in Spain are trying to use FS but they keep on encountering login error messages.
We have got the admin to use Java 1.6.0 after we received feedback saying:
"The java webstart application of the java version 1.6.0_14 to 1.6.0_17
do have a bug, which makes it incompatible with FirstSpirit. This bug
has been fixed within the java JRE version 1.6.0_18.
The exception you get with these java webstart versions begins with:
problem:Authorisation error - java.lang.SecurityException:Not trusted
generally FirstSpirit 4 should be used with a java JRE version 1.6.0"
After downgrading to 1.6.0 they still can not log in.
We have been going round in circles lately trying to figure out why they can not access the server.
Attached are some screen shots of the problem.
Before downgrading to Java 1.6.0, they were are working with Java 6 update 26 and trying to access with Firefox 5.0 and Internet Explorer 7.0.5730.13 and 8.7600.
I have logged into their account using their login details here in the UK and we can login fine but for some reason they cannot.
Can anyone help?
network problems? proxy? portfilter? mod_security with apache?
try to delete your webstart cache (jcontrol), so the client.jar is downloaded again
could you please attach a fs-server.log with the relevant traces? means, when the connection from spain fails