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[vbs]

I setup tags that fire correctly but the Tag Assistant shows status Failed, and which refuse to send any data to Google Analytics. The problem is because the analytics.js script is not loading. The Dev Tool shows a "refuse to load the script" and "refuse to connect to...". Full message here:

• Refused to load the script 'https://www.google-analytics.com/analytics.js' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-inline' https://c.evidon.com https://www.googletagmanager.com". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.
• Refused to connect to 'https://analytics.google.com/g/collect?v=2&tid=... (shortened URL)' because it violates the following Content Security Policy directive: "connect-src 'self' https://optoutapi.evidon.com https://api.futurae.com wss://api.futurae.com".

Both messages are related to Evidon. Has anyone also had this problem and could help me with this?

Thanks,
Sarah

[jsakurai · Accepted solution]

@vbs Thank you for the question.  This is sounding like the Google Analytics resources have not been added to the tag control policy for this site.  Because this issue is going to be specific to your account and the tag control policy for this site I will have to ask that you open up a support ticket and include specifics about the account name and URL you are seeing this happen on so that we can investigate and recommend a solution. 

Please create the support case via our case portal here: https://community.crownpeak.com/t5/forums/postpage/board-id/@support

Thanks,

James Sakurai

[vbs]

Hi James,

Thanks for your quick response and help. As recommended by you, I tried to create a support case but unfortunately, I am not privileged to place any cases to the support portal. I asked one of my colleagues who manages the Evidon consent tool if they could open a case for me. I assume and hope that they have this privilege. 🙂

Thanks,
Sarah

[AriWeissman · Accepted solution]

Hi @vbs 

We have instructions for gaining access to the Support case portal in this article. Keep us posted if you're colleague is unable to create the new case for you.

Best
Ari

[vbs]

Hi Ari,

Thanks for your response. I do have access to the Support case portal since Tuesday. 

Best,
Sarah