Community Manager
Community Manager

Community Guidelines

The mission of this online community is to provide a peer-to-peer and direct support channel for those creating secure digital experiences on the Crownpeak platform.

Whether you are editing your website, monitoring its SEO or ensuring it complies with privacy regulations, this is your home for education, product release information and best practices, where you can also directly share your ideas on how to improve and extend the platform.

We have created this community for our customers, partners, developers and anyone interested in easily standing up digital experiences securely using the latest technology.

All we ask is that you observe these community rules:

  1. Be respectful.
    Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive.

  2. Be relevant.
    Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first.

  3. Keep your word.
    Don't post anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party. 

  4. Protect privacy - yours and others'.
    Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's-including contact information or any content that you receive in one-to-one communications without the author's consent. 

  5. Remember, the discussions are user-generated content.
    You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.

By using these forums you agree to follow these rules as well as the full Terms of Use for the Crownpeak Community. We thank you, and your fellow community members thank you.

The Crownpeak Logo and Crownpeak Employees

You will notice that some community members have a Crownpeak logo (Icon-09.png) next to their names - this means they are Crownpeak employees.

Like you, they are members of the community around Crownpeak products, and we encourage them to share their knowledge and opinions here.

Crownpeak Customers and Partners

If you are a customer or partner of Crownpeak, reach out to communityhelp@crownpeak.com for access to exclusive content.

 

Feedback & Ideas

We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Crownpeak Community by visiting our feedback forum.

 If you have questions on how the community works, please check our FAQs.

We know you have tons of ideas for improving the Crownpeak platform, products and services; If you are a customer or partner, be sure to visit discussion boards for each product to submit new feature enhancements requests or add questions or answers to support existing ones.

If you have questions for Crownpeak that cannot be discussed in the community, please contact:

  • your CSM, if you are a Crownpeak customer
  • a Sales Representative by Requesting a Demo (if you're not)
  • email us at communityhelp[at]crownpeak.com 

We will be happy to help!

Flag inappropriate content for review

If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate.

If you have any questions about our guidelines, terms, or policies, let us know.