FAQs - Why is my Website Dashboard displaying zero pages?

[JohnG]

There are several common reasons why a dashboard may not be able to scan a website, resulting in 0 or 1 page(s) in your Website Dashboard:

1. The website URL has moved from http to https or vise versa
Example: moving from http://www.crownpeak.com to https://www.crownpeak.com 

2. The websites domain has changed
Example: moving from https://www.cpeak.com to https://www.crownpeak.com 

3. The starting URL has been moved
Example: moving from https://www.crownpeak.com/press-release to https://www.crownpeak.com/news

4. Shortcuts or redirects have been set up that is different from the starting URL
Example: moving from https://www.crownpeak.com/press-release/index.aspx to https://www.crownpeak.com/press-release
or if https://www.crownpeak.com/news/index.aspx now redirects to https://www.crownpeak.com/press-release

5. The sitemap has been changed
Example: moving from https://www.crownpeak.com/press-release/sitemap.xml to https://www.crownpeak.com/news/sitemap.xml

6. The starting URL or XML sitemap no longer works
Please note that this can be a temporary outage during the scan, an intermittent outage on the server where the site is hosted or that the URL is permanently unavailable.

7. The starting URL is returning a broken page status
There are occasions where the page may be working but the websites server is reporting the page as broken (404). Please coordinate with your IT team to update your web servers configuration to indicate that the page is working.

If the Website dashboard starting URL needs to be updated, simply create a ticket for our Support Team, and provide the relevant information.