DQM - How to start solving issues

[ProductTeam]

• Introduction
• Why solving issues matters
• Where to focus your efforts
• Defining priority checkpoints
• What to consider when choosing priority checkpoints
• Where to start your day
• Issues per Checkpoint
• All priority checkpoints
• Issues per checkpoint status
• WCAG Levels
• All brand, SEO, usability checkpoints
• Where to go for a deeper dive

Introduction

This guide shows newer users interested in learning where to focus your efforts in DQM that provides the most impact to you and your customers.

Why solving issues matters

Solving issues in DQM is important for the following reasons:

• Enable compliant digital experiences
• Align your sites with your brand guidelines
  • Example: ensuring your company name is spelled correctly helps your brand and SEO
• Create fully inclusive and accessible experience

Where to focus your efforts

DQM has several categories to check your website against:

• Accessibility - alt text, ability to zoom, etc.
• Brand - correct company name spelling
• Legal - links to cookies policy
• SEO - title tags, break large blocks of content
• Usability - correct ways to emphasize text or links

Defining priority checkpoints

Within each category above, you can define a list of priority checkpoints for your organization. Priority issues are considered the most important issues for your organization. Once defined, you will have an ability to hide non-priority issues so that you can focus on what matters to you the most.

What to consider when choosing priority checkpoints

• Which category does your organization find most important? Accessibility, SEO, etc.
• Which of these checkpoints relate to your templates? For example: legal notices should be part of your template. Template issues are likely to affect all your pages on your sites and can be prevented by improving the template.
• What can be quickly solved by your team without a need for internal escalation? Some organizations consider this a quick win".

Note: These checkpoints can be changed at any time and without the need to contact customer support.

To define priority checkpoints:

1. From Settings > Checkpoint Management select a checkpoint.
   Checkpoint Management settings
2. From the Settings section, toggle the Priority checkpoint flag to On. This will mark the checkpoint with a flag icon and is filterable in your list of checkpoints under the All priority checkpoints filter.
   Priority checkpoint - on

Where to start your day

Issues per Checkpoint

We recommend starting your day on the Issues per Checkpoint page. This page serves as a quick glance at how your sites are performing.

From here, you can drill down into your specific business priorities that you've set up.

Issues per Checkpoint

All priority checkpoints

Filter the issues by the All priority checkpoints filter. This displays all checkpoints that you have marked as priority.

All priority checkpoints

Issues per checkpoint status

From the Change chart filter, select Status to view a summary of the number of issues that are prevalent on your site.

Change chart filter

Click a checkpoint to view more details. You can view how many pages are affected by that particular checkpoint.

Issue distribution today

Top tip: For websites where the checkpoint is impacting 100% of your pages, this is most likely due to a template issue. The nice thing about this is that you can fix the issue in the template and that change will automatically trickle down to all impacted pages.

Status details

WCAG Levels

Next, check your website’s WCAG (Web Content Accessibility Guidelines) levels. If you’re just getting started, focus on Level A (the most urgent accessibility areas). We recommend checkpoint Levels A & AA (what most worldwide regulations examine) if you’ve already been monitoring levels for a while.

WCAG Levels

All brand, SEO, usability checkpoints

We recommend also viewing the All brand, SEO, and usability checkpoints for other priorities for your business.

Other checkpoints

Where to go for a deeper dive

A good place to go for a deeper dive into a specific website's issues is within the Website Insights > Issues page. This view shows where issues are located and on what page.

Website issues

Use the following filters to further streamline the way you work:

• Hide checkpoints without issues
• Priority only
• Quality Topic
  • Accessibility
  • Brand
  • Legal
  • SEO
  • Usability

Website Issues filters

You are now ready to start solving issues or inform your team on what needs to be done.

If you want to alert your team member about an issue to be solved and your team uses Jira Cloud, you can now create Jira tickets directly from DQM.

• How to use the integration
• How to integrate