wiledal
New Creator

UCP Tool with GTM recipe implementation on subdomains - dataLayer reports incorrect consent levels

Hello,

We are working on implementing Evidon UCP tool for a client using the GTM recipe approach.

We are hosting certain forms and other outsourced material on subdomains, these all have the same GTM integration applied.

I have turned on the feature "Consent applies to all subdomains of [redacted]" in order for the consent to carry over to these subdomains, however the consented categories do not align.

Observations:

  • Consent was given on example.com for a single consent category "A"
  • The GTM dataLayer can be observed receiving "consentCategories: 'A'"
  • Navigating to subdomain.example.com does not trigger the appearance of the consent banner, implying consent was carried over from the root domain
  • Observing the GTM dataLayer of subdomain.example.com, however, we can see the GTM dataLayer incorrectly receiving "consentCategories: 'A,B,C'"

Summary:

Consent is given to subdomains from the root domain, but the consented categories are not the same.
This seems like an error from Evidon's JavaScript implementation.

What can be done about this?

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1 Reply
kensnyder
Head of Support
Head of Support

Re: UCP Tool with GTM recipe implementation on subdomains - dataLayer reports incorrect consent leve

We will need to review this against the site you are implementing to better answer.  Can you submit a support case for this issue with the URLS in question so we can review your implementation and the issue occurring.  Based on your description this appears correct but we'll need to review how you have implemented it to be sure.

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