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Personalization and Targeting Knowledge Base

WCO: Changing variant priority

Background

When it comes to targeting variants, WCO will start at the top of your list, and stop matching variants after a match is found. In the in-context or form edit view, the only way to re-order which variant is at the top of the list is to delete and re-add variants to achieve the order you’re interested in.

Solution

There’s a much easier way to change variant priority, which can be accomplished with the following steps:

  1. In Volte, enter the WCO App section by clicking Apps, and then clicking WCO 
    wco-variant-01.png
  2. Click View Snippets
    wco-variant-02.png
  3. Select the snippet you’d like to reorganize by clicking it in the snippet list
  4. On the top-right portion of the screen, click Targeting
    wco-variant-03.png
  5. Hover over the variant you’d like to move until your cursor changes into a double-sided vertical arrow
  6. Click and drag to move variants into their new positions
  7. Click Commit Changes
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