Community Manager
Community Manager

Finding and Fixing Issues - Exemptions: sending queries and general exemption requests

There are two types of exemption that can be made for issues detected on the Crownpeak DQM:

Sending a DQM query

See FAQs - Sending Queries on how to send a query
Important items to know about Queries:

  • If a query is approved the URL in question will no longer be listed as an issue for the specified checkpoint.
  • If a query is a request to remove only a specific section or code on the page, consider requesting for a general exemption instead
  • Queries are sent to all Crownpeak Administrators in your context for approval.
  • Any Administrator in your context can approve the query sent
  • The Crownpeak Support team do not approve queries and are not notified when a query is sent through DQM
Requesting for a General Exemption

Important items to know about General Exemptions:

  • A general exemption can be set up by the product support team
  • A general exemption requires modifying how the checkpoint works and is used to remove sections of code that needs to be applied across multiple pages.
  • A general exemption can be made if there is a unique code/template section that is repeated across pages
  • Approval from an administrator is needed if a request comes in from a standard user
  • Create a new support case providing the details listed below when requesting for a general exemption
Information needed when requesting a General Exemption

Below are the details needed when requesting for a general exemption

  • Inform the support team if the exemption is to be applied to a specific dashboard, set of dashboards or the entire context
    • If applied to a specific dashboard, provide the dashboard name
    • If applied to a set of dashboards, list down the dashboards where the exemption needs to be applied
  • The checkpoint or checkpoints where the exemption needs to be applied
    • Kindly provide the checkpoint number and name
  • The details of the exemption that needs to be made:
    • The unique section that needs to be exempted
      • Providing details of the code will help the team identify if the exemption is possible. Example: do not check the comments section which is always enclosed in a div tag with the attribute class="comments"
      • If there is no way to identify a unique section a page exemption can be used instead
    • The page URL or page URL patterns that needs to be exempted
      • There are occasions when certain pages need to be exempted instead, if the exemption is to be applied on the page please provide the URL of the page to be exempted or use the query function instead
      • URL patterns can also be used if a batch of pages with a similar pattern is to be removed for a checkpoint. For example if the news section should not be scanned for a checkpoint and all news articles include the word /news/ in their URL. You can request to exclude all pages that have /news/ from being scanned for the checkpoint
  • Examples of the pages that need to be exempted
    • Provide an example dashboard, checkpoint name/number and URL that needs to be removed as an issue
    • Provide the page analyzer link of the example that needs to be removed
  • Please note that some administrators do not use queries. If you have not received a reply from a query sent please reach out to the support team by creating a new support case and we can coordinate with your administrators or perform a page URL exemption with the approval of your administrator.
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