Digital Quality Management
cancel
Showing results for 
Search instead for 
Did you mean: 

FAQs for DQM

FAQs - Why is my dashboard displaying zero pages?

 
Question

Why is my dashboard displaying zero pages?

Answer

Here are common reasons why a dashboard would not scan properly:

1. The website URL has moved from http to https or vise versa
Example: moving from http://www.crownpeak.com to https://www.crownpeak.com 

2. The websites domain has changed
Example: moving from https://www.cpeak.com to https://www.crownpeak.com 

3. The starting URL has been moved
Example: moving from https://www.crownpeak.com/press-release to https://www.crownpeak.com/news

4. Shortcuts or redirects have been set up that is different from the starting URL
Example: moving from https://www.crownpeak.com/press-release/index.aspx to https://www.crownpeak.com/press-release
or if https://www.crownpeak.com/news/index.aspx now redirects to https://www.crownpeak.com/press-release

5. The sitemap has been changed
Example: moving from https://www.crownpeak.com/press-release/sitemap.xml to https://www.crownpeak.com/news/sitemap.xml

6. The starting URL or XML sitemap no longer works
Please note that this can be a temporary outage during the scan, an intermittent outage on the server where the site is hosted or that the URL is permanently unavailable.

7. The starting URL is returning a broken page status
There are occasions where the page may be working but the websites server is reporting the page as broken (404). Please coordinate with your IT team to update your web servers configuration to indicate that the page is working.

Labels (1)
Version history
Revision #:
7 of 7
Last update:
‎05-08-2019 12:16 PM
Updated by:
 
Contributors
Looking for more?
Ask in Discussions
Developers

Peer-to-peer support  and answers on developing CMS templates, modifying privacy scripts or building integrations.

Digital Experience Management

Find answers and ask questions on content management, personalization and targeting.

Digital Quality Management

Find answers and ask questions on WCAG and SEO quality management.

Digital Governance

Find answers and ask questions on consent and monitoring solutions.