Digital Quality Management
Showing results for 
Search instead for 
Did you mean: 

FAQs for DQM

FAQs - Why is Crownpeak DQM telling me a link is broken when its not?


Why is Crownpeak DQM telling me a link is broken when its not?


here are occasions when Crownpeak DQM is reporting a broken link but when the link is opened the webpage seems to work.

Below are some common reasons why this may occur:

  1. The broken link may be another link hidden beside or under the highlighted link in Browser view.
    It may be worth checking the URL highlighted in source code view to make sure that it is the same URL opened from browser view.
  2. The link was broken during the time of the scan
    Checking for broken links happens during the scheduled scan for most sites. During this scan, any broken links found are added to the broken links report. Links being scanned by Crownpeak DQM may be broken at the time the scan occurs, but become available again shortly afterwards without any intervention from the site owner. This is typically a result of pages that 'time out' because your website is exceptionally busy. This should only occur very rarely and the broken links will be removed from Crownpeak DQM during the next scheduled scan.
  3. The website's server is informing Crownpeak DQM that it is a broken page even if it works
    When Crownpeak DQM checks a page the web server where the website is found returns a page status. There are occasions where the web server is telling the scanner that the page is broken by returning a error (such as a 404 broken link error) even though the page works. Please coordinate with the respective IT/web server team and have the web server checked to ensure that it is reporting pages correctly. 
  4. The broken link is redirecting users to a general page since it could not find the link entered
    Some websites are configured to redirect users to the home page or a topic page if the link provided does not exists. When the broken link page is loading please be mindful if the URL changes or redirects, this may mean that the page is broken and has redirected the user to a working page.
Labels (1)
Version history
Revision #:
4 of 4
Last update:
‎05-07-2019 01:15 PM
Updated by:
Looking for more?
Ask in Discussions

Peer-to-peer support  and answers on developing CMS templates, modifying privacy scripts or building integrations.

Digital Experience Management

Find answers and ask questions on content management, personalization and targeting.

Digital Quality Management

Find answers and ask questions on WCAG and SEO quality management.

Digital Governance

Find answers and ask questions on consent and monitoring solutions.