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Hot to stop banner following user if they opted out

Today the banner keeps following the user even when they opt out. How to stop banner following user if they opted out.

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Crownpeak Employee
Crownpeak Employee

Re: Hot to stop banner following user if they opted out

Hi @srajahram, see if you can view this Community article: https://community.crownpeak.com/t5/Consent-Solutions-Knowledge-Base/How-to-suppress-a-banner/ta-p/46...

 

If you can't view that, can you send me the affected Company and URL?

Thanks,

Jonah