DG and Privacy UX
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Consent Solutions Knowledge Base

Why doesn't my cookie consent banner go away on scroll?

In this case, double check that Consent is Required is checked, and that a duration is set.

Consent actions only work where consent is required. Consent not required = true, so consent fires immediately aka consent *not* required. If they enable consent (un-tick 'consent not required') those actions will trigger consent and dismiss the banner (as below).

User-added image

When duration is 0, or 'consent not required' is ticked on, the consent actions don't do anything. The 0 duration/no consent required effectively disables consent so consent actions don't work.

Enabling consent and duration will now allow users to scroll or click outside of the banner as implied consent.

Labels (1)